"Focus relentlessly on the customer, making choices that reflect their needs, values, and service."
Focus constantly on putting customer priorities first, while providing exceptional service, and building partnerships that are strong and lasting.
Problems happen. It's how we fix those problems and how we communicate solutions that set us apart.
Check and check again to ensure the customer's needs are met, the problem is solved, the information received. Trust but verify.
Ask yourself the customer's next question and provide an answer before they ask. Foresee problems and proactively provide solutions.
Information is power. We demand honesty from our vendors and give the same honesty to our customers. Transparency is key to trust.
Act as an extension of our customer's team. Internally, work together to support each over through dedication and clear communication.